Shipping policy

Shipping Policy for Aquelia Design

Thank you for shopping with Aquelia Design! Below is everything you need to know about our shipping process to ensure a smooth and transparent experience.


Processing Time

  • All orders are processed within 1–3 business days.
  • Custom jewelry orders may require 5–7 business days for creation before shipping.
  • Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping: (Estimated delivery time: 5–10 business days)
  • Express Shipping: (Estimated delivery time: 2–5 business days)

Shipping costs are calculated at checkout based on your location and selected shipping method.


International Shipping

We are delighted to offer worldwide shipping! Please note that delivery times may vary depending on your location. Customers are responsible for any customs duties, taxes, or additional fees required by their country.


Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real time.


Lost or Delayed Packages

While we do our best to ensure timely delivery, delays may occur due to unforeseen circumstances. If your package appears lost or is delayed, please contact us at [insert customer support email], and we will assist you promptly.


Returns & Exchanges

For details on our return and exchange policy, please visit our [Returns Policy page].


Questions?

If you have any questions or concerns about your order or shipping, feel free to reach out to us at [insert email] or through our contact page.

Thank you for choosing Aquelia Design. We are honored to be part of your wellness journey!