Privacy policy

 

Last updated: April 30, 2026

1. Introduction

Aquelia Design ("we", "us", "our") is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Bulgarian data protection law. This policy explains what data we collect, how we use it, and your rights.

2. Data Controller

Aquelia Design EOOD, 1700, Sofia, 9, Simeonovsko shose blvd, Bulgaria, youraqueliadesign@gmail.com

3. What Data We Collect

We collect the following personal data when you use our Site or make a purchase:

  • Name and contact details (email, phone, address)
  • Payment information (processed securely — we do not store card details)
  • Order and transaction history
  • Account login credentials (for registered users and subscribers)
  • Browsing data and cookies (see our Cookie Policy)

4. How We Use Your Data

We use your data to:

  • Process and fulfil your orders and subscriptions
  • Send order confirmations and shipping updates
  • Manage your account and subscription access
  • Comply with legal obligations
  • Improve our Site and services
  • Send marketing communications (only with your consent)

5. Legal Basis for Processing

We process your data on the following legal bases:

  • Contract performance — to fulfil your orders and subscriptions
  • Legal obligation — to comply with Bulgarian and EU law
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications and non-essential cookies

6. Data Sharing

We do not sell your personal data. We may share it with trusted third parties solely to operate our business, including:

  • Payment processors (e.g. Shopify Payments)
  • Shipping and logistics providers
  • Email and marketing platforms (with your consent)

All third parties are required to handle your data in compliance with GDPR.

7. International Transfers

For digital products and subscriptions sold worldwide, your data may be transferred outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account and subscription data is retained for the duration of your relationship with us plus 5 years.

9. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability — receive your data in a structured format
  • Withdraw consent at any time for consent-based processing

To exercise any of these rights, contact us at [your email address]. You also have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP) in Bulgaria at www.cpdp.bg.

10. Cookies

We use cookies to improve your browsing experience and analyse Site traffic. You can manage your cookie preferences through the cookie banner on our Site.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

12. Contact

For any privacy-related questions: Aquelia Design EOOD, 1700, Sofia, 9, Simeonovsko shose blvd, Bulgaria, youraqueliadesign@gmail.com