Terms of service

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Last updated: April 30, 2026

1. Overview

These Terms of Service ("Terms") govern your use of aqueliadesign.com (the "Site") and any purchases made through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

The Site is operated by Aquelia Design, registered in Bulgaria, EU.

2. Products and Services

We offer physical products, digital downloads, services, and subscription-based content. Availability may vary by region.

3. Pricing and Payment

All prices are displayed in EUR. We reserve the right to modify prices at any time. Payment must be completed before orders are processed or access is granted.

4. Right of Withdrawal (EU Customers)

In accordance with EU Directive 2011/83/EU, customers in the European Union have the right to withdraw from a purchase within 14 days of receiving physical goods, without providing a reason.

For digital content and subscriptions, by proceeding with your purchase you expressly consent to immediate delivery and acknowledge that your right of withdrawal is waived once the content has been made accessible.

For services, the right of withdrawal expires once the service has been fully performed, provided you gave prior consent.

To exercise your right of withdrawal, contact us at [your email address] before the 14-day period expires.

5. Returns and Refunds

Refund requests for physical products must be submitted within 14 days of delivery. Items must be returned unused and in original condition. Return shipping costs are the customer's responsibility unless the item is defective or incorrectly sent.

Refunds will be processed within 14 days of receiving the returned item.

6. Digital Products and Subscriptions

Digital products and subscription access are delivered electronically. All sales of digital content are final once access has been granted, in accordance with EU consumer law exceptions.

Subscriptions renew automatically unless cancelled before the renewal date. You may cancel at any time through your account settings.

7. Intellectual Property

All content on this Site — including text, images, designs, and digital products — is the property of Aquelia Design and may not be reproduced or distributed without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Aquelia Design shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.

9. Governing Law

These Terms are governed by the laws of the Republic of Bulgaria and applicable EU regulations. Any disputes shall be subject to the jurisdiction of the competent Bulgarian courts. EU customers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Site constitutes acceptance of the revised Terms.

11. Contact

For questions about these Terms, contact us at: Aquelia Design EOOD, 1700, Sofia, 9, Simeonovsko shose blvd, Bulgaria, youraqueliadesign@gmail.com