Shipping policy
Last updated: April 30, 2026
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations
We ship physical products to Bulgaria and across the European Union. Digital products and subscriptions are delivered electronically and are available worldwide immediately upon purchase confirmation.
3. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and order weight.
- Bulgaria: Standard delivery 2–5 business days
- European Union: Standard delivery 5–10 business days
- Express options may be available at checkout where applicable
4. Digital Products and Subscriptions
Digital products and subscription access are delivered instantly via email or through your account on our Site. No shipping charges apply.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your shipment in real time.
6. Customs and Import Duties
For shipments within the EU, no customs duties apply. For any international shipments, customers are responsible for any applicable customs fees or import taxes.
7. Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [your email address] within 14 days of the expected delivery date and we will resolve the issue promptly.
8. Contact
For shipping enquiries, reach us at: Aquelia Design EOOD, 1700, Sofia, 9, Simeonovsko shose blvd, Bulgaria, youraqueliadesign@gmail.com